What is Infrastructure and Operational Monitoring?
It is a service that continuously monitors the health and performance of IT systems and operational services to detect issues before they affect the business.
What does the service monitor?
It covers servers, networks, websites, databases, applications, critical services, and essential IT resources.
Can server and service availability be monitored?
Yes. Servers and services are checked for availability and reachability, with alerts sent when they stop or fail to respond.
Does the service monitor server performance?
Yes. CPU, memory, storage, network traffic, processes, and essential services are monitored to maintain stable performance.
Can network devices be monitored?
Yes. Routers, switches, firewalls, access points, and inter-site connectivity can be monitored based on the client environment.
Are alerts sent when an issue occurs?
Yes. Alerts are sent when a service outage, connectivity loss, high resource usage, or abnormal condition is detected.
How are alerts classified?
They are classified by impact and priority, such as informational, warning, high, or critical, ensuring important incidents are handled first.
Can websites and applications be monitored?
Yes. Website or application availability, response time, related service status, and SSL certificates can be monitored when needed.
Does the service support 24/7 monitoring?
Monitoring can be configured to operate around the clock, with alerting and escalation based on the agreed service level and package.
Do I need to install software on servers?
It depends on the monitoring type. Some servers need a lightweight agent for detailed data collection, while other devices can be monitored without installed software.
Can Windows and Linux environments be monitored?
Yes. The service supports monitoring Windows and Linux servers, as well as network devices, cloud services, and supported applications.
Does the service provide dashboards and reports?
Yes. It provides dashboards, graphs, and reports showing system status, performance, alerts, and operational trends.
Can the cause of an issue be identified quickly?
Monitoring data and event history help identify when an issue began and which service or resource was affected, speeding up diagnosis and response.
Does the service replace a technical support team?
No. It is a proactive tool and service that strengthens the support team through early visibility, alerts, and data needed for appropriate action.
Is monitoring a replacement for backups and cybersecurity?
No. Monitoring complements backup and cybersecurity services. It detects issues and supports early response, while backups and security serve different roles.
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