What is TicketHub?
TicketHub is a modern, enterprise-grade internal ticketing and support system designed to manage user requests, track SLAs, and automate workflows.
What are the main features of the system?
Key features include automated workflows, SLA tracking, email templates, user role management, bilingual support, and a setup wizard.
Which operating systems are supported?
The system can be hosted on Linux (Ubuntu recommended), Windows (via WSL), and macOS.
What database does the system use?
TicketHub relies on MySQL (or MariaDB) via Prisma ORM for high performance and reliability.
Is the system bilingual?
Yes, the system fully supports both English and Arabic with complete Right-to-Left (RTL) layout compatibility.
What is the SLA feature?
feature ensures tickets are resolved within a specific timeframe. The system monitors response times and flags breached tickets automatically.
Can I automate tasks in TicketHub?
Yes, it features a Workflow Engine that can trigger actions (like sending emails or changing statuses) based on specific conditions and events.
Does it support custom email templates?
Yes, administrators can create and edit email templates using dynamic variables for customized notifications.
Is it possible to upload file attachments?
Yes, users can upload documents and images to tickets.
Does the system have a dashboard and analytics?
Yes, it features a comprehensive dashboard displaying real-time analytics, charts, and metrics like average resolution times and ticket volume.
Yemen (AR)
Worldwide (English)
