Welcome to Cybtx Platform.
By using the website or client platform, creating an account, placing an order, or purchasing or using any Cybtx Platform service, you acknowledge that you have read this Agreement, understood its provisions, and agreed to be bound by them.
This Agreement governs the relationship between Cybtx Platform and the client and sets out the rights and responsibilities relating to the use of technical services, hosting, domain names, technical support, security, backups, and other services provided by the Company.
For the purposes of this Agreement, the following terms have the meanings set out below:
The entity that owns and operates the Platform and provides the technical services covered by this Agreement.
Any natural person or legal entity that creates an account or orders, purchases, or uses any Cybtx Platform service.
The electronic client portal used by Cybtx Platform to manage client accounts, orders, services, invoices, payments, renewals, and any other functions provided by the Company.
Any service provided by Cybtx Platform, including, without limitation:
The client’s electronic account used to manage services, invoices, orders, renewals, and related correspondence.
A request submitted by the client through the Platform or an approved channel to purchase, activate, modify, or renew a service.
The document that sets out the technical and operational details of a specific service, where required.
The Service Level Agreement that specifies the response levels, availability levels, or operational commitments applicable to a service, where applicable.
Any of the following actions constitutes acceptance of this Agreement:
If you do not agree to any provision of this Agreement, you must not order or use Cybtx Platform services.
The relationship between Cybtx Platform and the client is governed by this Agreement and any service-specific documents, including, where applicable:
Where a Technical Annex, SLA, or separate contract contains provisions specific to a particular service, those provisions apply to that service to the extent that they differ from the general provisions of this Agreement.
The client must have the legal capacity to enter into contracts and assume the financial obligations arising from ordering services.
When an account is created or a service is ordered on behalf of a company, institution, or other entity, the user represents that they are legally or administratively authorized to act on behalf of that entity.
The client is responsible for the accuracy of this representation.
The client must provide true, accurate, and current information when creating an account or ordering a service, including:
The client must update their information whenever it changes.
Cybtx Platform may suspend the processing of an order or the provision of a service if the information supplied is insufficient, inaccurate, or requires additional verification.
The client is responsible for keeping the login credentials for their account and services confidential.
The client must not share passwords or access credentials with any unauthorized person.
The client must notify Cybtx Platform immediately if they suspect:
Cybtx Platform may take temporary protective measures, including resetting login credentials or restricting an account or service, where necessary to protect the client, the infrastructure, or other users.
The client must use Cybtx Platform services lawfully and legitimately and must not use them in a manner that harms the Company, its infrastructure, other clients, or any third party.
In particular, the services must not be used for:
Cybtx Platform may take the measures necessary to stop a violation or limit harm, including temporarily suspending a service when necessary.
Service resources are allocated in accordance with the agreed plan or specifications.
The client must use resources within the limits allocated to their service.
In shared or multi-tenant environments, the client’s use must not adversely affect server performance or security, or the stability of services provided to other clients.
If resource limits are exceeded or abnormal use occurs, Cybtx Platform may take one or more of the following actions:
Services are provided on the basis of the client’s order and its approval by Cybtx Platform.
Before activation, certain services may require:
A service is not considered active until its specified requirements have been completed and Cybtx Platform has confirmed activation.
Activation times may vary depending on the nature of each service.
Service prices are determined by the amounts shown on the Platform or in the quotation, contract, or financial annex for the service.
Cybtx Platform issues invoices according to the billing cycle approved for each service.
The client is responsible for reviewing invoices and paying them by the stated due date.
If the client disputes an invoice, they must contact Cybtx Platform within a reasonable period after it is issued and, wherever possible, before its due date.
An amount is not considered paid until receipt has been confirmed through a payment method approved by Cybtx Platform.
Payment may be confirmed:
Cybtx Platform may delay service activation until payment is confirmed.
Cybtx Platform is not responsible for delays caused by the payment network, bank, payment service provider, or incorrect transfer details supplied by the client.
If an invoice is not paid by its due date, Cybtx Platform may send reminders to the client.
After the grace period specified for the service expires, the following actions may be taken:
When a service is terminated for non-payment, its associated data may be deleted after the applicable retention period expires.
The client is responsible for retaining copies of their data before the service ends.
Services are subject to renewal according to the billing cycle specified for each service.
Renewal takes place after the due renewal invoice has been paid.
The Platform may issue renewal invoices or notices before the service expires.
The client is responsible for:
Issuing a renewal invoice alone does not confirm that a service has been renewed unless payment has been made and renewal has been confirmed.
The client may request cancellation of a service through the Platform or an official communication channel approved by Cybtx Platform.
Cancellation is subject to the terms of the relevant service.
Some services may not be cancellable or refundable once carried out, generally including:
Client data is handled after cancellation in accordance with the service’s retention policy.
Some Cybtx Platform services may be eligible for refunds under the published terms of the service.
For shared hosting services, a refund period of up to 30 days from activation may be available if the applicable plan or offer provides for it.
Refunds generally do not cover:
Refund requests are assessed according to the actual status of the service and the terms of the offer to which the client subscribed.
Cybtx Platform provides domain name registration, transfer, and management services through accredited registrars or approved third-party providers.
A domain is also subject to the terms and policies of its registrar.
The client must provide accurate information when registering a domain.
The client is responsible for:
Cybtx Platform does not guarantee that a domain can be recovered after the registrar’s grace or redemption periods expire.
Cybtx Platform provides technical support according to the service type and the agreed support level.
Official support channels are those designated by Cybtx Platform, including the ticketing system, email, or any other approved channel.
Unless otherwise agreed, basic technical support does not include:
Such work may be provided for a separate fee after its scope has been defined.
Some hosting services may include backups in accordance with the policy applicable to the service.
The following parameters vary:
These depend on the plan or service used.
Basic backups included with some hosting services are not a substitute for the client keeping an independent copy of their important data.
Paid BDR or backup services are subject to separate policies that clearly specify:
Cybtx Platform takes appropriate technical and operational measures to help protect the infrastructure and services.
The client must also take appropriate security measures, including:
If a security threat is detected that may affect the infrastructure or other clients, Cybtx Platform may temporarily suspend or isolate the service until the risk is addressed.
If the client subscribes to technical or security monitoring services, such as Monitoring, XDR, or managed security services, the limits of Cybtx Platform’s responsibility and the scope of monitoring and response are defined in the plan, Technical Annex, or SLA for the service.
Providing monitoring or threat detection services does not constitute a guarantee that all security incidents or attacks will be prevented.
Cybtx Platform operates within the scope, tools, and access permissions granted to it and agreed with the client.
The client retains ownership of their data and content.
Cybtx Platform does not acquire ownership of the client’s content by hosting or processing it for the purpose of providing the service.
The client is responsible for the legality of the content they store or publish through their services.
Cybtx Platform may process data to the extent necessary to provide, protect, or support the service, or to fulfil contractual obligations.
Cybtx Platform handles client data in accordance with its adopted privacy policy.
It undertakes not to use client information for purposes other than those necessary for:
Some data may be processed through technical service providers or external infrastructure where necessary to provide the service.
Some Cybtx Platform services rely on external providers or platforms, including, for example:
Cybtx Platform manages these services within the scope of its role as a provider, intermediary, or reseller, depending on the nature of the service.
Cybtx Platform is not responsible for failures outside its direct control. However, where it manages the service, it undertakes to take reasonable steps to contact the provider and follow up on resolution of the problem.
Cybtx Platform may suspend or terminate a service in the following cases:
In non-emergency cases, Cybtx Platform seeks to notify the client and give them an opportunity to remedy the violation wherever possible.
Cases that pose an immediate risk to systems, data, or users may be addressed immediately.
Cybtx Platform seeks to provide stable and reliable infrastructure.
Where a specific availability level, such as 99.9% uptime, forms part of a service, it applies according to the terms and measurement criteria of the SLA or plan for that service.
Availability calculations generally exclude circumstances outside Cybtx Platform’s control or excluded under the SLA, such as:
Cybtx Platform undertakes to exercise reasonable professional care in providing the services.
Cybtx Platform is not liable for losses arising directly from:
In all cases, any direct financial liability of Cybtx Platform is subject to the limits and conditions set out in the contract, SLA, or annex for the service, where one exists.
Cybtx Platform may carry out infrastructure or system maintenance or updates to:
Cybtx Platform seeks to carry out planned maintenance in a manner that minimizes its impact on clients and to issue advance notices when the nature of the maintenance calls for them.
The following communication methods are considered official channels as approved by Cybtx Platform:
The client is responsible for:
A notice sent to the registered contact details is considered valid unless the client has notified Cybtx Platform of a change to those details.
Cybtx Platform may amend this Agreement where required for operational, legal, or technical reasons.
The updated version is published through the website or Platform.
If an amendment is material and directly affects an existing service, clients may be notified through an official communication channel.
Continued use of the service after an update takes effect constitutes acceptance of the updated version, unless applicable laws or specific agreements provide otherwise.
This Agreement is governed by and interpreted in accordance with the laws and regulations in force in the Republic of Yemen.
The parties will first seek to resolve amicably any dispute arising from the services.
If an amicable resolution cannot be reached, jurisdiction lies with the competent courts in the city of Sana’a, Republic of Yemen, unless the parties have another written agreement.
By creating an account, placing an order, paying an invoice, or using any Cybtx Platform service, the client acknowledges that they:
Last updated: August 2026
Yemen (AR)
Worldwide (English)
