Welcome to Cybtx Platform. This Agreement explains how we handle the personal data and confidential information of clients and users, and sets out each party’s obligations regarding the protection of privacy and the confidentiality of information.
By using our website or services, you acknowledge that you have read this Agreement, understood its contents, and agreed to be bound by it.
This Agreement applies to all data and information collected, processed, or stored through our website, control panel, technical support systems, hosting services, email, domain services, or any other technical services we provide.
This Agreement covers personal data, account information, billing details, contact information, technical information, and any information the client shares with us while using the services.
We may collect certain data necessary to provide services and manage accounts, including, without limitation:
We do not collect unnecessary data and only request information to the extent needed to provide and improve the service and protect accounts.
We use personal data for the following purposes:
Cybtx Platform undertakes to keep client data confidential and not to share, sell, or rent it to any external party, except where required by the nature of the service or by law, or with the client’s consent. All information provided by the client, including login credentials, service details, ticket contents, documents, and technical settings, is considered confidential and must be handled carefully and responsibly.
We may share certain necessary data with trusted third parties only when needed to provide the service, such as:
In all cases, the minimum possible amount of data is shared, and only to the extent necessary to provide the service or fulfil a legal obligation.
We apply appropriate technical and organizational measures to protect data against unauthorized access, loss, alteration, or unauthorized disclosure. Depending on the resources available, these measures include:
However, no digital security measure is guaranteed to be 100% effective. The client must therefore also protect their login credentials, use strong passwords, and not share them with any other party.
The client must:
The client is fully responsible for the data they upload, store, or process within their account or services.
Cybtx Platform does not review or monitor the contents of clients’ websites, databases, or files except where necessary for technical, security, or legal reasons. The client remains primarily responsible for the data they host, including data relating to their website users, customers, or visitors. If the client collects personal data through their website, they are responsible for providing an appropriate privacy policy and complying with relevant laws.
The technical support team may need to access certain information or service settings to resolve technical issues or fulfil client requests. Such access is limited to what is necessary for support, maintenance, or protection, with a commitment to keeping the information confidential and not using it for any other purpose.
We retain personal data for as long as the client’s account exists or the service continues to be provided. We may retain certain data for an additional period when needed for legal, accounting, or security purposes, or to resolve disputes. When the relationship with the client ends or the account is deleted, data may be deleted or archived in accordance with Company policies and legal and technical requirements.
The client may request changes or updates to their personal data through the control panel or by contacting technical support. They may also request the deletion of certain data, unless legal, financial, or security reasons require its retention for a specified period. Deleting certain data may disable some services or prevent the provision of support or the fulfilment of obligations associated with the account.
We may send the client service-related notifications, such as invoices, renewal notices, security alerts, account updates, or important service information. These messages are not considered unsolicited marketing messages; they are operational messages necessary to manage the service. If marketing messages are sent, the client has the right to unsubscribe whenever this feature is available.
We may be required to disclose certain data under a law, court order, or official request from a competent authority. The Company may also take appropriate measures, including retaining or sharing specific information, where necessary to protect the rights of the Company or its clients, prevent fraud, or address unlawful activities.
If a security incident affects client data, the Company will assess the incident and take appropriate measures to limit its impact. Affected clients may be notified when required or appropriate, with an explanation of the nature of the incident and proposed actions to the extent possible.
Cybtx Platform makes reasonable efforts to protect data and confidential information, but is not liable for any harm resulting from:
The Company reserves the right to amend this Agreement when necessary to reflect developments in its services or legal or security requirements. The updated version is published on the website, and the client’s continued use of the services after the amendments are published constitutes acceptance of the new version.
For any inquiry or request relating to personal data, confidentiality, or privacy, the client may contact us through the official support channels or the Company’s designated email address.
By using Cybtx Platform services, you acknowledge your acceptance of this Agreement and undertake to use the services in a manner that respects the confidentiality of information, data privacy, and the rights of all parties.
Last updated: June 2026
Yemen (AR)
Worldwide (English)
